Welcome to Bonnie Bray! These Sales Terms & Conditions (“Terms”) govern all purchases made through our website, bonniebray.com (the “Site”). By placing an order on our Site, you agree to these Terms. Please read them carefully before making a purchase.

    For any questions or concerns, you can contact us at feedback@bonniebray.com.

    1. General Terms

    • By purchasing from Bonnie Bray, you confirm that you are at least 18 years old or have the permission of a parent/guardian.
    • All orders are subject to availability and confirmation of payment.
    • We reserve the right to refuse any order at our discretion, including but not limited to orders that appear fraudulent or violate our policies.
    • Prices and availability of products are subject to change without notice.

    2. Product Information & Pricing

    • We strive to ensure that product descriptions, images, and pricing on our Site are accurate. However, we do not guarantee that all information is free of errors or omissions.
    • If a pricing error occurs, we reserve the right to cancel or adjust your order before shipping.

    3. Order Processing & Payment

    • We accept major credit/debit cards, PayPal, and other secure payment methods as indicated at checkout.
    • Your payment will be charged immediately upon placing your order.
    • If your payment is declined, your order will not be processed. Please contact your bank or payment provider for assistance.
    • You will receive an order confirmation email once your purchase is successfully completed.

    4. Shipping & Delivery

    • We offer standard and expedited shipping options. Shipping times may vary based on your location.
    • Orders are typically processed within 1-3 business days. During peak seasons, processing may take longer.
    • International orders may be subject to customs duties or import taxes, which are the buyer’s responsibility.
    • Bonnie Bray is not responsible for delays due to shipping carriers, customs, or unforeseen circumstances.

    For more details, please visit our Shipping Policy on our website.

    5. Returns & Exchanges

    • If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery.
    • Items must be unused, unwashed, and in original packaging with tags attached.
    • Final sale, customized, or clearance items are not eligible for return.
    • Customers are responsible for return shipping costs, except in cases where the product is defective or incorrect.

    For detailed return instructions, please review our Return & Exchanges Policy.

    6. Cancellations & Order Modifications

    • Once an order has been placed, we cannot guarantee modifications or cancellations.
    • If you need to request a change, please email feedback@bonniebray.com as soon as possible.
    • If an order has already been shipped, you may return it following our Return Policy.

    7. Warranty & Product Quality

    • We stand by the quality of our sweaters and strive for 100% customer satisfaction.
    • If you receive a damaged or defective item, please contact us within 7 days of delivery with photos and order details.
    • We will arrange for a replacement or refund at no extra cost.

    8. Limitation of Liability

    • Bonnie Bray is not responsible for indirect, incidental, or consequential damages resulting from the use of our products.
    • Our maximum liability is limited to the amount paid for the product purchased.
    • We are not liable for shipping delays, lost packages, or unauthorized use of your payment information.

    9. Intellectual Property

    • All content on bonniebray.com, including images, logos, product descriptions, and designs, is protected by copyright and trademark laws.
    • You may not copy, reproduce, or distribute any content from our Site without our prior written permission.

    10. Fraud Prevention & Account Security

    • We take security seriously and reserve the right to cancel or refuse orders suspected of fraud.
    • Customers are responsible for maintaining the confidentiality of their account credentials.
    • If you suspect unauthorized activity, please contact us immediately at feedback@bonniebray.com.

    11. Governing Law & Disputes

    • Any disputes will be resolved through negotiation first. If unresolved, disputes may be subject to arbitration or court proceedings in our jurisdiction.

    12. Changes to This Policy

    • Bonnie Bray reserves the right to update or modify these Sales Terms & Conditions at any time.
    • Any changes will be posted on this page with an updated Effective Date.
    • Continued use of our Site after updates constitutes acceptance of the revised Terms.

    13. Contact Us

    If you have any questions or need further assistance, feel free to reach out to us:

    📧 Email: feedback@bonniebray.com
    🌐 Website: bonniebray.com

    Thank you for shopping with Bonnie Bray! We appreciate your trust and look forward to providing you with high-quality sweaters and excellent service.