Welcome to Bonnie Bray! We are committed to providing a seamless and reliable shipping experience for all our customers. This Shipping Policy outlines important information regarding order processing, shipping options, delivery times, international shipping, and other related details.
If you have any questions or concerns regarding your shipment, please feel free to contact us at feedback@bonniebray.com.
1. Order Processing Time
- Orders are typically processed and shipped within 1-3 business days (Monday to Friday, excluding holidays).
- During peak seasons or promotional events, processing may take longer due to high order volumes.
- Once your order has been shipped, you will receive a confirmation email with tracking details.
Note: Processing time refers to the time needed to prepare your order for shipment and does not include transit time.
2. Shipping Methods & Estimated Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-10 business days | U.S. & International |
| Expedited Shipping | 2-5 business days | U.S. only |
| Express Shipping | 1-3 business days | U.S. only |
- Shipping times are estimates and do not account for delays caused by weather, customs, or courier issues.
- Express and expedited shipping may not be available for certain locations.
International Shipping:
- International orders typically arrive within 7-20 business days, depending on the destination.
- Customs processing times may vary and could affect delivery schedules.
3. Shipping Costs
- Shipping fees are calculated at checkout based on the selected shipping method, order weight, and destination.
- We occasionally offer free shipping promotions on qualifying orders. Be sure to check our website for the latest offers.
International Orders:
- Additional customs duties, taxes, or import fees may apply, depending on your country’s regulations.
- Bonnie Bray is not responsible for any additional charges imposed by customs authorities.
4. Tracking Your Order
- Once your order ships, you will receive a tracking number via email.
- You can track your order through the shipping carrier’s website.
- If you do not receive tracking information within 3 business days after placing your order, please contact us at feedback@bonniebray.com.
5. Address & Delivery Issues
- Please ensure that your shipping address is accurate and complete before submitting your order.
- Bonnie Bray is not responsible for orders shipped to incorrect addresses provided by customers.
- If your order is returned due to an incorrect address, additional shipping fees may apply to reship your package.
If you need to update your address after placing an order, please contact us immediately at feedback@bonniebray.com. We will do our best to accommodate changes, but we cannot guarantee modifications once an order has been processed.
6. Lost, Stolen, or Delayed Shipments
- If your order is marked as delivered but you have not received it, please check with neighbors, household members, or building management.
- If your package is lost or stolen, we recommend filing a claim with the carrier.
- Bonnie Bray is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
- If your order is delayed beyond the estimated delivery timeframe, please contact us for assistance.
7. International Shipping & Customs
- We proudly ship to many countries worldwide!
- International shipments may be subject to customs duties, VAT, or import taxes, which vary by country.
- The recipient is responsible for paying any applicable customs fees.
- Customs processing times may cause unexpected delays, which are beyond our control.
We do not offer refunds for refused international shipments due to unpaid customs fees.
8. Shipping Restrictions
- We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted regions due to carrier limitations.
- Some countries may have restrictions on the importation of textiles, including sweaters. If you are unsure about your country’s regulations, please check with your local customs office before placing an order.
9. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at feedback@bonniebray.com with the following details:
- Order number
- Photos of the damaged/incorrect item
- A brief description of the issue
We will work with you to resolve the issue by offering a replacement or refund as applicable.
10. Cancellations & Order Changes
- Once an order has been placed, we cannot guarantee modifications or cancellations.
- If you need to request a change, please contact us as soon as possible.
- If an order has already been shipped, it cannot be canceled and must be processed as a return following our Return & Exchange Policy.
11. Returns & Exchanges
If you are not satisfied with your purchase, we offer a 30-day return policy for eligible items.
- Items must be unused, unwashed, and in original packaging with tags attached.
- Final sale, customized, or clearance items are not eligible for return.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
For complete details, please review our Return & Exchange Policy.
12. Contact Us
If you have any questions regarding shipping, delivery, or tracking, please reach out to us:
📧 Email: feedback@bonniebray.com
🌐 Website: bonniebray.com
We appreciate your trust in Bonnie Bray and are committed to delivering a smooth shopping experience. Thank you for choosing us!